Last updated: 12/06/2022

Thanks for visiting our website .

Mala Kennedy (Mala Loves) ABN 32914997687 is committed to protecting your privacy as an online visitor to our website.
This privacy policy provides you with details of how Mala Kennedy (Mala Loves) collects and processes your personal data through your use of our site 
As we are an online business trading globally we aim to comply with the Australian Privacy Principles contained in The Privacy Act 1993 (Cth) and General Data Protection Regulations (GDPR) to ensure that your information is protected.
We use the information we collect about you to maximise the services and products that we provide to you via our website and through our business.
By providing us with your data, you warrant to us that you are over the age of 18 years.
This Privacy Policy, together with our Website Terms and Conditions (including Disclaimer) and Listing Terms and Conditions form the entire agreement between you and Mala Loves.
Mala Loves is the controller of the personal information collected via this website and we are responsible for your personal data (referred to as “we”, “us” or “our” in this Privacy Policy).

Contact Details
Our full contact details are:
Mala Kennedy (Mala Loves) ABN 32914997687
Postal address: PO Box 1108, Margaret River, WA, 6285
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing
Personal Information – Type, purpose and legal grounds 
Personal information/data means any information capable of identifying an individual. It does not include data that is anonymous in its source.
We may process the following categories of personal data about you:

Communication Information
Communication information includes any communication that you send to us. This information can be sent to us through:
The contact form on our website;
The subscriber form on our website;
Email, text, social media messaging;
Social media posting; or
Through any other communication that you send to us.
We process this data for the purposes of:
Communicating with you;
For record keeping, and;
For the establishment, pursuance or defence of legal claims.
Our legal ground for this processing is our legitimate interests which in this case are to respond to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Information
Customer information or data includes any information you provide relating to any purchases of goods and/or services such as your name, title, billing address, delivery email address, phone number, contact details, purchase details and your card details.  
We process this information to:
Supply the goods and/or services you have purchased, and;
To keep records of such transactions.
Our legal ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Information/Data
User information includes data about how you use our website and any online services together with any data that you may post for publication on our website or through other online services. We may collect, store and use:
information that you provide to us when using the services on our website or that is generated in the course of the use of those services (including the timing, frequency, and pattern of service use);
information contained in, or relating to, a personal or business account with our website (including name, email address, date and month of birth);
information that you provide when you provide feedback;
information that you provide when you change your personal details or email preferences;
information that you provide when you respond to a survey;
information that you provide when you communicate with our customer support;
any other personal information that you choose to send to us.
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
We process this data to
Operate our website and ensure relevant content is provided to you;
To ensure the security of our website;
To maintain backups of our website and/or databases and;
To enable publication and administration of our website, other online services, and business.
Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Technical Data
Technical data is information about your use of our website and online services such as information about your visits to, and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
The source of this data is from our analytics tracking system.
We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.
Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Financial Transactions
All our website financial transactions are currently handled through our payment services provider. This may change from time-to-time. 
We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
All individual profile and company details are not used for any other purpose other than that described above. 
Details are only supplied to a third-party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

Services rendered including consulting, coaching, and copywriting, are not refundable. All projects require a non-refundable retainer to begin and the balance is due once the project is complete or in accordance to secure shopping cart terms and contract. Should a client choose not to complete a project, the deposit is kept for work invested in research, client contact, and any other service provided during the time Parties worked together.

Due to the nature of digital products, refunds will not be issued once an order has been placed. If you are unable to download the digital product please contact Mala Kennedy (Mala Loves) at within 7 days for assistance. If your query relates to a digital product or service offered by an external provider, please contact them directly for any queries at their reigstered contact details on their products service/product page.

We recommend contacting us if you have any questions before you purchase.

Subscriptions created will not automatically cancel. If you would like to cancel a monthly subscription, you may do so at any time. In order to not get billed for the following month, you must cancel at least 3 days prior to the subscription renewal date. 

Once cancelled, you will no longer be charged going forward. Payments for the next billing cycle will not be refunded, so make sure to cancel prior to 3 days ahead of the subscription renewal date. 

Subscriptions created will not automatically cancel. If you would like to cancel an annual subscription, you may do so at any time. You will continue to have access to the membership until the cancellation date. 

Please note, however, that you need to cancel at least 3 business days prior to your renewal date to prevent the next year’s subscription from being processed and billed. 

There are absolutely no refunds on coaching and consulting. We cannot guarantee results in a coaching or consulting relationship, because results depend on your openness to being coached and your willingness to do the work.

If you are not completely satisfied with your investment and are on a payment plan, you may request we stop collecting on future payments.

When you purchase a Program, you are purchasing the limited right to use select Program material in the form that is provided by Mala Kennedy (Mala Loves). Materials are all digital. Upon purchase, this license gives you permission to utilise materials and programs purchased for personal use only. 

You may not delete the copyright on any programs or materials.
You may not share, duplicate or sell any information, materials or programs obtained through
our programs with other entrepreneurs, practitioners, business associates or partners for their
personal, commercial or business use.
Unless explicitly stated in these License terms, you may not modify, copy, reproduce, republish,
upload, post, transfer, transmit, sell, create derivative works, exploit or distribute in any manner or medium (including electronic means) any material purchased through this program to any other individual, business associate or non-client partner for personal or commercial use or in a way that earns money or gives away content for commercial use.
You may not publish the content, including but not limited to, an ebook, self-published book, book published through a publishing company, online book or upload to Amazon, kindle, nook, etc. as a Kindle, ebook or print book, regardless of whether you add your own unique material to it.
You may not allow your customers or clients to give away or sell the content after purchasing from you.
You may not sell the content through auction sites, dime sales/firesales.
You may not give away or sell your license to this content.
You may not give away or sell resell rights or master resell rights.
You may not transfer the rights you have to your customer, partners or affiliates.

Marketing Information/Data
Marketing information includes data about your preferences in receiving marketing from us and our third parties, and your communication preferences.
We process this data to:
Enable you to receive our newsletter;
Enable you to participate in promotions such as competitions, prize draws and free giveaways;
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.
Our legal ground for this processing is our legitimate interests, which in this case, are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer, User, Technical and Marketing Information/Data to:
Deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and;
Measure or understand the effectiveness of the advertising we offer to you.
Our legal ground for this processing is legitimate interest which is to grow our business.
We may also use such data to send other marketing communications to you and our legal grounds for doing so is either your consent or legitimate interest namely to grow our business. (Please see Marketing Communications below – Section 3).

Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you).
If you don’t provide us with the requested information, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

Use of Personal Information
We will only use your personal data for the purpose it was collected for or reasonably compatible purposes if necessary. In the event we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal information without your knowledge or consent where this is required or permitted by law.
How your personal information is collected

We may automatically collect certain data from you as you use our website by using cookies and similar technologies. 
A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. 
Cookies are used by nearly all websites and do not harm your system. 
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. By not blocking cookies and continuing to browse you are authorising the use of cookies. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
How do we use cookies?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want. 

Types of Cookies: 
Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

Cookies categories: 
Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
Please note that third parties who advertise on our website (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Marketing Communications
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests, namely to grow our business.
We may send you marketing communications if:
You made a purchase or asked for information from us about our goods or services; or
You agreed to receive marketing communication and, in each case, you have not opted out of receiving such communications since.
You are a company, we may send you marketing emails without your consent. You may opt out of receiving marketing emails from us at any time.
Express consent
It is unlikely that Mala Loves will share your personal data with any third party for their own marketing purposes, however, in such circumstances, we will obtain your express consent.

Stopping marketing messages
You can ask us or third parties to stop sending you marketing messages at any time by:
following the opt-out links on any marketing messages sent to you, or
Emailing us at at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, returns, replacements etc.

Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below: 
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors, and insurers.
Government bodies that require us to report processing activities.
Market Researchers and Analysts.
Marketing agencies we may engage from time-to-time.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
International Transfers (for example to our preferred email marketing platform or CRM)
Whenever we transfer your personal data we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
If you are a resident of the European Union, we will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 

Data Security
We strive to ensure the security, integrity, and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years after they stop being customers.
In some circumstances, we may delete identifying components of your data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your Legal Rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at
In order to respond to any request, we will require the following information:
your name and address; and
your contact telephone numbers
There is no fee chargeable to access your personal data however we may charge a fee if your request is clearly unfounded, repetitive or excessive, or refuse to comply with your request in these circumstances.
As a security measure to ensure your data is not disclosed to any person who has no right to receive it we may request further information from you. 
We try to respond to all legitimate requests within 30 days unless the request is complex or where there are multiple requests. If our response is likely to exceed 30 days you will be notified.
If you are not happy with any aspect of how we collect and use your data please contact us first so we may attempt to resolve your issue immediately. You also have the right to complain to the Office of the Australian Privacy Commissioner (, the Australian supervisory authority for data protection issues.

Change in Privacy Policy
To ensure our privacy policy remains current, this policy is subject to change.
We may modify this policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
If you have any questions or concerns at any time about our Privacy Policy or the use of your personal information, please email


Last Updated: 22/06/2022

Welcome to our website. This website is owned and operated by Mala Loves ABN 32914997687

The terms ‘us’ or ‘our’ or ‘we’ refers to [Company], the owner of the website, whose registered office is in , Australia. The term ‘you’ or ‘your’ refers to the website user.
Mala Loves is a business that provides the following services and products:
Private Coaching
Group Coaching
Writing Services
Please read these Terms and Conditions carefully, as together with our Privacy Policy it sets out your important rights and obligations in relation to:
the use of this website 
all services and products provided through this website.
Should you not agree with any of these terms and conditions, please do not use our website.
Your use of this website is subject to the following terms and conditions:
When you visit this website and use our services or purchase our products you agree that you have read these Terms and all related documents and that you are willing to be bound by them. 
The content of this website is for your general information and use only. It is subject to change without prior notice.
We may update our terms and conditions from time-to-time and the new provisions will apply from the date they are updated.

Disclaimer (General)
Whilst every care is taken, Mala Loves does not provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular The information available through this website site is provided for entertainment purposes only. 
You are solely responsible for any results you obtain as a result of using the information on this website.
You acknowledge and agree that no information or advice provided by us including that contained on this website any way constitutes advice or advice of any other regulated industry or creates a warranty of any kind with respect to this website.
This disclaimer applies to the fullest extent permitted by law and survives any termination or expiration of this agreement or your use of this website or the services found on this website.
Copyright, trademarks and other intellectual property
Mala Loves owns the intellectual property rights in all of the content of this website or has permission to use or display the material on this website. 
You may not use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our website content in whole or in part except as expressly authorised by us. 
Please email if you require permission to reproduce any of the contents of this website.
Images and item descriptions posted on this website by third parties are the responsibility of those third parties and may be subject to copyright. 
You must seek permission from the third party before using any of their content. The names of actual companies and products mentioned on this website may be the trademarks of their respective owners. 
Personal use only
You may access, download, or print material from the website for your personal use only. 
Sharing any intellectual property or copyright material from this website for commercial use of any sort, without permission is expressly prohibited. 
You agree not to change or delete any copyright or proprietary notice from materials downloaded from this website or any site accessible through this website.
Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to our website content or our intellectual property.
No unlawful or prohibited use
As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions. 
You may not use this website in any manner which could damage, disable, overburden, or impair this website or interfere with any other person’s use and enjoyment of this website. 
You agree not to hack into areas of this website that are not intentionally made available to you.
You expressly agree not to:
engage in any internal or external spamming, or other similar actions
engage in any unlawful or immoral acts, or acts that are in violation of these terms and conditions
decompile, reverse engineer, or try to copy or imitate this website or underlying content
use the website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus or other malicious computer software.
use data collected from the website for any direct marketing activity (including without limitation email marketing, social media marketing, online marketing, SMS marketing, telemarketing, and direct mailing).
use data collected from the website to contact individuals, companies or other persons or entities for marketing purposes. 
You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and not misleading.

Medical Disclaimer
Mala Loves does not diagnose, cure, prevent or treat disease. The information & services offered are not intended for medical treatment, psychological, or psychiatric therapy. Our services are not facilitated by a medical professional. If you have a medical condition or concern, please consult a licensed health care professional.

Duration of Agreement for Purchased Products/Services

Once confirmed, we will provide you access to the purchased Service. You agree and understand that access to the Service may at times be influenced and affected by third parties that we use to provide the Service (web hosting, membership site plugins, etc.). You agree and understand that no breach of contract action may be initiated against Mala Kennedy (Mala Loves) when there are reasonable delays in the access of the Service.
Mala Kennedy (Mala Loves) reserves the right to terminate the Service, and or access to certain features of the Service, with or without prior notice to you. We will make reasonable efforts to provide notice but is not required to do so under the terms of this agreement.

Lifetime Access is for the lifetime of the Service and offers provided by Mala Kennedy (Mala Loves) in this product. If for any reason, Mala Kennedy (Mala Loves) should dissolve or cease to exist, then your access to the Service terminates. Other third parties contributing to this product/service are providing you access to their products/services as outlined by their Terms and Privacy Policy. Mala Kennedy (Mala Loves) will not be liable for the termination or limited access to their services.  

Third Party Resources

The Site and the Service may contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with Mala Kennedy (Mala Loves). You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

Copyright infringement
If you believe that there is material on our website that infringes third party intellectual property rights, please email with sufficient information to enable us to determine who the owner of the intellectual property is and to remove it from the Mala Loves website if appropriate.

This website uses cookies to monitor browsing preferences. 
By using our website or by agreeing to this Terms of Use, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
Third-party links
This website may also, on occasion, include links to other websites which are not controlled by us. 
These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. 
Third-party links on our website do not signify that we recommend or endorse the websites. 
We have no control over the nature, content and availability of those websites.
Website security
Mala Loves makes every effort to maintain the security of the [Company] website including but not limited to encryption, firewall, antivirus, and spyware protection to the extent that we deem advisable to protect your personal information, the integrity of the website and conduct our business. However, we do not guarantee the security of the website, our records, or your content. 
Mala Loves disclaims all liability for any computer virus or technological problems that we do not intentionally cause or that is beyond our control. You are advised to install and maintain up-to-date security software on your computer for your further protection.
The Mala Loves website is managed by third-party services; therefore, the website may be inaccessible from time to time.

Email Sign-ups
We use Kartra & Convertkit to collect email addresses. If you sign up for a freebie or purchase something from our digital store, you agree to receive news, updates and special offers via email. You can stop these emails at any time by unsubscribing. We do not share emails with third parties and do not spam.

By signing up to our email list (or opting in to receive a content upgrade you agree to receive email communications from us including but not limited to newsletters, site updates, promotion resources, and other announcements and correspondence. We accept no responsibility for the accurate receipt of any such emails and you are responsible for ensuring that your email address is not blocked or impaired in any way, including by ensuring ‘white-listing’ of our email address.

If you unsubscribe from receiving our emails, you acknowledge and understand that you may no longer receive information or updates from Mala Kennedy (Mala Loves), related courses, or any of our other properties.

Limitation of Liability
Mala Loves will not be liable to you or any other person or entity for any damages whatsoever arising as a result of your use of this website in any way, subject to the requirements of 
Where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited at our discretion to the provision of those services again, or to a refund equal to the total amount paid by you for the particular services that are the subject of the cause of action, even if those services were provided to you without cost.
This limitation of liability applies to the fullest extent permitted by law and shall survive any termination or expiration of this agreement or your use of this website or the services found on this website. 
You agree to indemnify and defend Mala Loves from any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs, and reasonable legal fees) related to:
your unauthorised use of this website, or products or services included or advertised on this website
your breach of these Terms of Use.

Applicable law
This agreement is governed by the laws of the and you consent to the exclusive jurisdiction and venue of courts within the , in all disputes arising out of or relating to the use of this website.
You may provide notice to us through the contact us page or otherwise by email addressed  
Mala Loves may provide notice to you via email or other electronic means. 
Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms of use, including without limitation, this paragraph. If you are resident in a jurisdiction where the use of this website is unauthorised, it is your responsibility to stop using this website.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Mala Loves as a result of this Agreement or use of this website.
If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.
These terms and conditions together with our Privacy Policy form the entire agreement between you and Mala Loves. 
Feedback, comments or complaints
If you have any questions, please email We endeavour to respond to all inquiries within three business days.

terms of use